On 10/07/2024, Dr. Anna Makakala, Commissioner General of Immigration in Tanzania, concluded her work visit to the Tabora Region. During the course of her visit, she engaged in discussions with a number of officers, soldiers, and civil servants, as well as conducting an inspection of the renovation project of the servants’ houses in the Municipality of Tabora.

Dr. Anna Makakala’s Strategic Visit to Mara Region: A Commitment to Excellence in Immigration Services

On 8 July 2024, Dr Anna Makakala, the esteemed Commissioner General of Immigration (CGI) in Tanzania, commenced a significant business visit to the Mara Region. This visit was not merely a routine inspection; rather, it was a pivotal moment aimed at evaluating the performance and progress of various development projects within the region. Dr. Makakala’s visit serves to illustrate the unwavering commitment of the Immigration Department to ensuring that all regions across Tanzania operate with the highest levels of efficiency and effectiveness.

A Visionary Leader at the Helm

Dr. Anna Makakala has been a pivotal figure in the transformation of the Immigration Department in Tanzania. Her leadership style is defined by an unwavering dedication to excellence, innovation, and a profound commitment to public service. Since her appointment, Dr. Makakala has initiated a series of reforms with the objective of modernising the immigration services, enhancing operational efficiency and improving customer satisfaction.

Objectives of the Visit

The principal objective of Dr Makakala’s visit to the Mara Region was to conduct a comprehensive review of the region’s performance and the status of ongoing development projects. This review forms part of a broader strategy to guarantee that the Immigration Department’s services are consistently of the highest standard across all regions. By undertaking a personal visit to the Mara Region, Dr. Makakala sought to gain direct insights into the challenges and achievements experienced by the local immigration offices.

Key Areas of Focus

During her visit, Dr. Makakala focused on several critical areas:

Performance Evaluation: The objective is to evaluate the efficiency and effectiveness of the local immigration offices. This entailed an examination of the processing times for an array of immigration services, the calibre of customer service, and the overall operational efficiency.
Development Projects: The assessment of the advancement of ongoing developmental projects with the objective of enhancing infrastructure and service delivery. This entailed the inspection of new office buildings, technology upgrades, and other initiatives designed to enhance the capacity of the local immigration offices.
Stakeholder Engagement: A meeting was held with local government officials, community leaders, and other stakeholders to discuss their experiences and expectations regarding immigration services. It is of the utmost importance that the services provided by the Immigration Department are aligned with the needs and expectations of the local communities in order to guarantee the efficacy of said services.
Staff Welfare and Training: A review of the welfare and training programmes for immigration staff is being conducted. It is of the utmost importance to ensure that staff are adequately trained, motivated, and provided with the requisite resources in order to maintain the highest standards of service delivery.

Highlights of the Visit

Dr. Makakala’s visit to the Mara Region was marked by several significant activities and engagements:

Inspection of Local Offices: Dr Makakala undertook a series of site visits to a number of local immigration offices with the objective of conducting an inspection of their operational procedures. She engaged in discourse with the personnel, examined their operational procedures, and proffered counsel on potential avenues for enhancement. The staff responded favourably to her hands-on approach, appreciating her dedication to grasping the intricacies of their daily challenges.
Review of Development Projects: Dr. Makakala undertook an inspection of a number of development projects, including the construction of new office buildings and the implementation of new technologies. She articulated her satisfaction with the progress made and underscored the significance of completing these projects in a timely and cost-effective manner.
Engagement with Stakeholders: Meetings were held by Dr Makakala with local government officials, community leaders and other stakeholders. The meetings constituted an opportunity for open dialogue and feedback, which is essential for the continuous improvement of the relevant processes. The stakeholders conveyed their gratitude for the Immigration Department’s endeavours and proffered invaluable insights into domains that necessitate further scrutiny.
Staff Meetings and Training Sessions:Dr. Makakala convened meetings with the local immigration staff to facilitate discourse on their concerns and aspirations. Additionally, she supervised training sessions designed to augment their competencies and expertise. Her attention to the welfare and professional advancement of the staff was apparent throughout the duration of her visit.

Commitment to Excellence

Dr. Makakala’s visit to the Mara Region serves as an exemplar of her dedication to the pursuit of excellence in public service. By engaging directly with the local offices, stakeholders, and staff, she exhibited her commitment to guaranteeing that the Immigration Department operates at the highest possible standards. Her leadership serves as an inspiration to the entire department, and her efforts are laying the groundwork for a more efficient, effective, and customer-centric immigration service.

Future Plans and Initiatives

In the future, Dr. Makakala outlined several prospective plans and initiatives with the objective of further enhancing the performance and development of the Immigration Department.

Expansion of Digital Services: Dr. Makakala underscored the necessity of broadening the scope of digital services in order to enhance the accessibility and efficiency of immigration procedures. This encompasses the introduction of digital platforms for the submission of applications, the automation of visa processing, and the integration of other digital technologies.
Strengthening Regional Offices: Ongoing endeavours to enhance the capabilities and resources of regional offices, with the objective of ensuring uniform service quality across the country.

Inspection of the Renovation Project in Shinyaga Region

On 9 July 2024, Dr Makakala proceeded with her scheduled working visit to the Shinyaga Region, with a particular focus on the inspection of the renovation project at the Shinyaga Region Immigration Office Building. This inspection constituted a pivotal step in ensuring that the facilities met the requisite standards and provided a conducive working environment for officers, soldiers, and civil servants.

Overview of the Renovation Project

The Shinyaga Region Immigration Office Building, a pivotal component of regional administrative operations, has been undergoing substantial renovations with the objective of modernising its infrastructure and enhancing its functionality. Dr. Makakala’s visit was not merely a routine inspection; it was a comprehensive evaluation of the progress and quality of the renovation work.

Briefing and Key Areas of Improvement

Upon arrival, Dr. Makakala was greeted by a team of local officials and project managers, who proceeded to provide a comprehensive briefing on the renovation project’s scope, objectives, and current status. The briefing identified the principal areas requiring improvement, including:

Structural reinforcements
Technological upgrades
Implementation of sustainable practices

Safety and Accessibility Upgrades

A principal objective of the renovation is to guarantee that the edifice is in compliance with contemporary safety and accessibility standards. This encompasses the following:

Installation of advanced security systems
Fire safety measures
Creation of barrier-free access points for individuals with disabilities

Dr. Makakala underscored the significance of these enhancements, emphasizing that a secure and accessible work environment is a fundamental determinant of the well-being and productivity of the workforce.

Inspection Tour Highlights

Administrative Offices

The inspection tour commenced with an examination of the recently refurbished administrative offices. The redesign of these spaces has been implemented with the objective of fostering a more collaborative and efficient working environment. The key features of the new design include:

Open-plan layouts
Ergonomic furniture
State-of-the-art communication tools

Dr. Makakala articulated her approval of these enhancements, emphasizing their congruence with contemporary workplace norms and the requirements of a contemporary workforce.

Training Facilities

Subsequently, the tour proceeded to the recently upgraded training facilities. The renovation project has placed a strong emphasis on enhancing the training infrastructure with the objective of better equipping officers and soldiers with the skills and knowledge required for their duties. The newly constructed training rooms are furnished with the following equipment:

Latest audiovisual technology
Interactive learning tools
Comfortable seating arrangements

Dr. Makakala observed a training session in progress and expressed appreciation for the dedication of the trainers and participants to the pursuit of continuous learning and professional development.

Communal Areas

The inspection additionally encompassed the edifice’s collective areas, including the cafeteria and recreational spaces. These areas have been designed with the objective of promoting relaxation and social interaction among staff members. The enhancements include:

A wider variety of healthy meal options in the cafeteria
Recreational spaces equipped with fitness equipment and leisure activities

Dr. Makakala observed that these enhancements contribute to the overall well-being of the staff, thereby fostering a positive work-life balance.

Sustainability Initiatives

The concept of sustainability has been a pivotal aspect of the renovation project. The building now incorporates the following features:

Energy-efficient lighting
Water-saving fixtures
A waste management system aimed at reducing the environmental footprint
Solar panels installed on the roof to harness renewable energy
Green spaces incorporated into the building’s design to improve air quality and provide a pleasant environment

Dr. Makakala commended these initiatives, underscoring the necessity of environmental accountability in public sector undertakings.

Staff Feedback and Future Steps

During the course of the inspection, Dr Makakala engaged with members of staff in order to ascertain their views on the renovations. A significant number of respondents expressed gratitude for the enhanced facilities and elucidated the ways in which the modifications have enhanced their work experience. Dr. Makakala reassured the staff that their input was of great value and that any remaining concerns would be addressed through continuous improvements.

The visit culminated in a meeting with the project management team, during which the next steps and timelines for the remaining phases of the renovation were discussed. Dr. Makakala placed considerable emphasis on the importance of:

Adhering to the project schedule
Maintaining high standards of quality
Ensuring transparent communication and regular updates to all stakeholders

Engagement with Officers, Soldiers, and Civil Servants: A Commitment to Excellence

In the continually changing context of public service, the involvement and motivation of officers, soldiers, and civil servants are of the utmost importance. The dedication and professionalism of these individuals form the foundation upon which the success of any governmental department is built. Recently, Dr. Makakala, a prominent figure in the Department of Immigration, took significant steps to reinforce these values during her visit to the Shinyaga Region. Her address to the personnel and her involvement in the renovation project in the Tabora Region serve to illustrate her commitment to fostering an environment conducive to excellence and well-being.

Dr. Makakala’s Address: A Call to Action

Following a comprehensive examination, Dr. Makakala delivered an impassioned address to the officers, soldiers, and civil servants of the Department of Immigration in the Shinyaga Region. Her message was unambiguous and persuasive: the route to excellence is paved with diligence, integrity, compliance, fortitude, and professionalism.

Emphasizing Core Values

Dr. Makakala’s address was not merely a routine speech; rather, it was an impassioned appeal for action. She placed particular emphasis on the importance of each individual’s contribution to the department’s success. By advocating for diligence and perseverance, she highlighted the necessity of these qualities in achieving departmental goals. The necessity of honesty was emphasised as a fundamental principle, indispensable for the maintenance of integrity and trust within the department and in relation to the public.

The Importance of Obedience and Strength

In Dr Makakala’s opinion, obedience is of paramount importance for the maintenance of order and discipline. Such conduct ensures the smooth and efficient operation of the department. Additionally, strength, both physical and mental, was identified as a pivotal attribute. In the context of adversity, the capacity to demonstrate resilience and tenacity is of paramount importance.

Professionalism: The Cornerstone of Excellence

Dr Makakala placed particular emphasis on the importance of maintaining a high standard of professional conduct. In a field where the stakes are high, it is of the utmost importance to maintain the highest standards of conduct and expertise. Her speech served to illustrate that the actions of each member of the department have an impact on the reputation of the entire institution.

The maintenance of these values is not merely a matter of personal pride; it is also a means of contributing to the collective reputation of excellence.

The Significance of the Renovation Project in the Tabora Region

One of the most concrete manifestations of Dr. Makakala’s dedication to her personnel is the renovation project in the Tabora Region. This initiative is not merely a construction project; rather, it represents a substantial advancement in the quality of life for civil servants and military personnel.

Enhancing Quality of Life

The provision of quality housing is a fundamental aspect of ensuring the well-being of a population. For civil servants and military personnel, the availability of a comfortable and secure place of residence has a direct impact on their morale and productivity. The objective of the renovation project is to provide personnel with an environment that is conducive to their duties, free from the distraction of inadequate living conditions.

Dr. Makakala’s Personal Involvement

Dr. Makakala’s personal inspection of the renovation projects is indicative of her dedication to the project. Her presence on the ground demonstrates a hands-on approach to leadership. Such an approach not only guarantees that the requisite standards are met, but also demonstrates to personnel that their well-being is a priority.

Impact on Civil Servants and Soldiers

It is anticipated that the renovation project will have a significant effect on the morale and efficiency of the civil servants and soldiers. An improvement in the quality of life for employees will result in a more motivated and focused workforce.

Boosting Morale

When personnel feel that they are valued and cared for, their morale will naturally improve. The renovation project serves to communicate that the efforts and dedication of the personnel are acknowledged and appreciated. Such an increase in morale may result in enhanced job satisfaction and a stronger sense of commitment to one’s role.

Enhancing Efficiency

An optimal living environment facilitates the restoration and replenishment of personnel, enabling them to function at their optimal capacity. This, in turn, has the effect of enhancing their efficiency and productivity. When civil servants and soldiers are adequately rested and satisfied with their circumstances, they are better positioned to fulfil their duties to the best of their abilities.

In conclusion, Dr. Makakala’s engagement with the officers, soldiers, and civil servants of the Department of Immigration serves as an exemplar of her dedication to excellence. Her address in the Shinyaga Region and her involvement in the renovation project in the Tabora Region serve to illustrate the significance of the values of hard work, honesty, obedience, strength, and professionalism. By prioritising these core values and enhancing the living conditions of her personnel, Dr. Makakala is establishing a foundation for a more motivated, efficient, and dedicated workforce. This comprehensive approach to leadership not only benefits the individuals within the department but also enhances the overall effectiveness and reputation of the Department of Immigration.

Dr. Anna Makakala’s visits to the Tabora Region, as well as her previous visits to the Mara and Shinyaga Regions, demonstrate her dedication to the ongoing enhancement of the Immigration Department in Tanzania. By engaging directly with officers, soldiers, and civil servants and by inspecting key projects, she ensures that the department operates at the highest standards of professionalism and efficiency.

In her concluding remarks, Dr. Makakala reaffirmed the pivotal importance of the renovation project for the Shinyaga Region Immigration Office Building. She expressed her confidence in the project’s success and commended the efforts of all those involved. Furthermore, she highlighted that the renovated building will not only enhance the operational efficiency of the immigration office but also serve as a model for future public sector renovation projects.

The inspection of the Shinyaga Region Immigration Office Building renovation project represents a significant milestone in the region’s development efforts. This commitment is reflected in the provision of high-quality public services and the creation of a supportive work environment for government employees. As the project progresses, it will continue to establish new benchmarks for public sector infrastructure, thereby contributing to the overall growth and prosperity of the Shinyaga Region.

By adhering to these principles and continuously striving for improvement, the Immigration Department in Tanzania can achieve its stated goals and serve the nation effectively.

Tanzania Media